OKLAHOMA CITY, OK— A local cafe chain is implementing a new anti-bias training program to teach baristas to respect coffees of all roast levels. While many are skeptical of the efficacy of anti-bias trainings, owner Helen Jones believes that it’s a necessary first step in eliminating bias not only in baristas, but in the wider community. “In third-wave coffee shops.…
Tag: customer service
Barista Disgruntled After Customer Friend-Requests Her on Facebook
PITTSBURGH, PA— Local barista Aisha Khan was disgruntled today when a regular customer at her coffee shop requested her friendship on Facebook. Our reporters hit the scene to investigate. “I mean, we interact a few times a week, but it’s not like we’re actual friends,” she told us. “I don’t want to share my political views and, like, pictures of…
Cafe Gets Rid of Wifi to Encourage Customer Conversations About Lack of WiFi
This piece is dedicated to Velton Ross, our excellent Patreon supporter whom we appreciate. BURLINGTON, VT— A popular Burlington cafe recently jettisoned its WiFi connection in a bid to encourage higher seat turnover within the cafe’s limited space as well as “to encourage customers to have conversations instead of just sitting on their computers.” Witnesses report that customer conversation has indeed increased,…
Patient Barista Holds Tongue as Customer Tries to Pronounce “Cafe Au Lait”
By Camillia Nazanin ORLANDO, FL— Mild-mannered barista Kenneth Richards has become a local hero following his encounter with a customer who struggled to pronounce “cafe au lait.” Our reporters followed up with Richards, who was all smiles. “She was a sweet old lady with a charming Southern accent,” he recalled. “She came up to the counter,…
Customer Orders Iced Espresso in Large Cup, Actually Consumes It That Way
This piece is dedicated to Velton Ross, our very excellent Patreon supporter. We couldn’t do this without him. PITTSBURGH, PA— When customer Martina Lane ordered an iced espresso in a large to-go cup this morning at a local cafe, she did the last thing anyone expected. Rather than immediately taking it over to the condiment station to fill it with milk and…
Barista Describes Single-Origin Espresso as “Bright and Fruity”
By Reed Liebezeit LOS ANGELES, CA— Barista Sebastian Benton had been back from break just one half hour today when he described his shop’s single origin espresso offering to a customer as “bright and fruity.” It was while filling a milk pitcher for a prior order that Benton wielded the description—completely by rote and without any consideration for…
Broke Barista Coincidentally Very Nice Today
By Sam Stoothoff This piece is dedicated to the ever-excellent Morgan Russell, our Patreon supporter whom we appreciate. ATLANTA, GA— Local barista Sean McAllister has been greeting everyone with “unusual warmth and compassion for the entirety of his shift,” according to reports. In a completely unrelated coincidence, he also happens to have run out of money until his next…
Fourth of July Ruined When Dude in Uncle Sam Outfit Walks Around Cafe For Hours Calling Everyone a Snowflake
SAN FRANCISCO, CA— The Fourth of July was ruined for the crew of one local cafe when an overzealous guest wearing an Uncle Sam outfit walked around the shop for several hours calling all of the baristas and customers snowflakes and yelling the lyrics to “She’s a Grand Old Flag.” We got on the scene to investigate and…
Chatty Cafe Customer Used to Work as Barista, “Gets It”
This piece is dedicated to Mat North, our first ever Patreon supporter whom we will always cherish. Eternal shoutouts. OKLAHOMA CITY, OK— Baristas at a local shop were in for a surprise when new patron Donald Mullen, who at first seemed much like any other cafe customer, made sure to let them know that because he used to…
New Customer-Free Cafe for Coffee Pros By Coffee Pros
LOS ANGELES, CA— This weekend saw the launch of a brand-new venture that promises a veritable utopia for service workers everywhere: a customer-free cafe. The cafe, which is for baristas only, will be run as a collective by a group of veteran LA spro-slingers. Our reporters attended the soft opening this weekend and caught up with the cafe…