Cafe, Customer Service

Barista Calls Customer by Wrong Name for 6 Months; Customer Reportedly Okay With It

A counter at a coffee shop with a to-go cup that says Scott on the sleeve.

  By Christopher Vasquez   PORTLAND, OR— A barista at one Portland cafe came face-to-face with his own shortcomings when it became apparent that he had spent the last six months calling regular customer Mark Wilde by the wrong name. The customer is reportedly both unoffended and unphased.   According to witnesses, barista Eddie Wong had called out, “Hey Scott,…

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Cafe, Customer Service

Pittsburgh Baristas Fired For Playing Alanis Morissette

Alanis Morissette smiling at the sky.

  PITTSBURGH, PA— This week at a high-volume university cafe, two baristas were fired after playing Alanis Morissette’s classic album “Jagged Little Pill,” during the mid-morning lull.   The altercation began when university professor Jill Redkin came over to complain about the music, which was playing at a moderate volume in the space.   “I asked them if it wasn’t…

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Cafe, Customer Service, Inspiring People

Sweet, Innocent New Hire Still Not Cynical and Bitter After First Week

A smiling barista in a grey shirt and yellow beanie makes drinks.

  This piece is dedicated to Umeko Motoyoshi, our excellent Patreon supporter whom we love and appreciate.   By Zac Hyde   CHARLESTON, SC— Staff at a local coffee shop in Charleston, SC were reportedly touched this morning when they arrived to work to find that new hire Stacy Chambers had still not yet become an irredeemably bitter cynic.   Now entering…

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Cafe, Coffee Events, Customer Service

Chaos at Cash-Free Cafe After Internet Down for 15 Minutes

A barista in black speaks urgently to another barista out of frame at a white and wood cafe. A customer in black waits at the counter and the cafe is full of other customers.

  OAKLAND, CA— Chaos erupted during the morning rush at a local cash-free cafe after the internet went down and stayed down for fifteen long minutes, preventing baristas from making any formal transactions.   “It was like nothing I’ve ever seen before,” said customer Sarah Walabi, looking past me as she spoke. “The line was out the door and the…

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Cafe, Customer Service

Mom Banned from Cafe After Complaining that Kid’s Temperature Hot Chocolate Too Cool

A hot chocolate with a dollop of whipped cream in a white mug on a white saucer on a light wood table.

  CINCINNATI, OH— Local mom Corinne Olson was banned from a popular Cincinnati cafe this morning after complaining that the kid’s temperature hot chocolate she ordered for her nine-year-old son Tyler was too cool.   Olson, who frequents the cafe while working on her Etsy store, often brings her son along on his days off from school. She assumed that…

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Cafe, Customer Service

Communist Customer Doesn’t Tip Baristas Because Whole System is Fucked

A blonde man holds his hood over his head with a twinkle in his eyes. The photo is black and white.

  NEW YORK CITY, NY— Communist coffee shop customer Mitch Dryden doesn’t believe in tipping baristas; according to him, “the whole system is fucked, and tipping only validates that.”   Dryden, who works as a bike mechanic, used to work as barista but doesn’t believe in tipping. “It’s not about people as individuals, it’s about the system,” he said. “It’s…

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Cafe, Customer Service, New Products

Coffee-Fetching Robot Disrupts Morning Rush

A white robot with a small smile looks at the camera.

  BOSTON, MA— This morning in a local university’s robotics building, a coffee-fetching robot disrupted service and severely pissed off several baristas.   Creators were thrilled and excited to send Caffbot, the new robot they’ve engineered to fetch their morning brew, on his inaugural mission down to their favorite cafe. However, the mission didn’t quite go as planned.   When…

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