Cafe, Customer Service, Inspiring People

Customer Stunned Cafe Actually Has Drinks She Had While Abroad

A woman looks at a cell phone, laughing incredulously

Before Rachel Long went abroad, she was a staunch tall vanilla latte girl. She had discovered the local coffee shop by reluctantly going to meet her friend, who has asked that her name not be mentioned, for a coffee date. Back then, Long still had reservations about correctly referring to the drink sizes offered on the shop’s sparse, easy-to-read menu. Fast forward 11 days, and she’s a changed woman.

Cafe, Customer Service

Conflict Brews as Barista Explains that Macchiatos are “Actually” Really Small

A macchiato in a white cup sits on a white sauces on a wooden table. It has a dollop of foam on top and is about 3 ounces.

  SEATTLE, WA—When graphic designer and coffee lover Karen Jones went into a specialty cafe this morning, she was in for a surprise. After ordering a macchiato, Jones was told by on-shift barista James Melman that macchiatos are “actually” super small.   Trying to convey the gravity of the situation, Melman used his fingers to demonstrate the size of the beverage…

Read More