Cafe, Customer Service

Barista Describes Single-Origin Espresso as “Bright and Fruity”

An espresso in a white cup site on a gray saucer with a small silver spoon on a wooden table.

  By Reed Liebezeit    LOS ANGELES, CA— Barista Sebastian Benton had been back from break just one half hour today when he described his shop’s single origin espresso offering to a customer as “bright and fruity.”   It was while filling a milk pitcher for a prior order that Benton wielded the description—completely by rote and without any consideration for…

Read More