Cafe, Customer Service

Conflict Brews as Barista Explains that Macchiatos are “Actually” Really Small

A macchiato in a white cup sits on a white sauces on a wooden table. It has a dollop of foam on top and is about 3 ounces.

  SEATTLE, WA—When graphic designer and coffee lover Karen Jones went into a specialty cafe this morning, she was in for a surprise. After ordering a macchiato, Jones was told by on-shift barista James Melman that macchiatos are “actually” super small.   Trying to convey the gravity of the situation, Melman used his fingers to demonstrate the size of the beverage…

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