Customer Service, New Products

Cafe Implements High-Velocity, Aerial Drink Delivery

A man looks with concern.

By Sarah Feeney This piece is dedicated to Velton Ross, our excellent Patreon supporter whom we love and appreciate. CHICAGO, IL— Following a spate of customer complaints about cold and missing drinks, local cafe and roaster has decided to implement a speedier coffee delivery system. Once the espresso has been pulled and perfectly-steamed milk painstakingly poured into the shape of…

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Cafe, Customer Service, Inspiring People

Customer Stunned Cafe Actually Has Drinks She Had While Abroad

A woman looks at a cell phone, laughing incredulously

Before Rachel Long went abroad, she was a staunch tall vanilla latte girl. She had discovered the local coffee shop by reluctantly going to meet her friend, who has asked that her name not be mentioned, for a coffee date. Back then, Long still had reservations about correctly referring to the drink sizes offered on the shop’s sparse, easy-to-read menu. Fast forward 11 days, and she’s a changed woman.

New Products

Coffee Bag Squeezers Aroma Wheel Coming Soon

Specialty Coffee Association Flavor Wheel

In a move to meet consumers where they are, specialty coffee officials have joined forces with scent scientists and random customers of some of the nations best roasters to design tool that will help people who squeeze bags to determine purchases a long awaited point of reference.