Cafe, Customer Service, New Findings

Homemade Charcoal Powder Receives Mixed Reviews From Customers, Health Department

A burning log turns to charcoal.

By Eric Dong This piece is dedicated to Velton Ross, our excellent Patreon supporter whom we appreciate. WALNUT CREEK, CA— A local coffee shop’s attempt at using homemade charcoal powders has received mixed reviews from customers and USDA. “Our espresso is a Columbia-Papua New Guinea blend with notes of dense dark chocolate, vanilla, and a buttery mouthfeel,” owner Jack Haney told Knockbox…

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Cafe, Customer Service, Staff Drama

Debate Sparks After New Hire Poses Hypothetical Iced Cappuccino Order

An iced cappuccino with a straw.

This piece is dedicated to Umeko Motoyoshi, our excellent Patreon supporter whom we love and appreciate. By Eric Dong KAILUA-KONA, HI— Chaos broke out at a local cafe today after new hire and ex-Starbucks employee Gabriel Scott posed a hypothetical scenario in which a guest orders an iced cappuccino, sparking a loud and heated debate. Although the conflict began mid-shift,…

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Cafe, Customer Service

Barista Charges Less for Coffee He Doesn’t Like

An espresso in a double-walled glass cup on a wooden table.

  This piece is dedicated to Weihong Zhang, our excellent Patreon supporter whom we love and appreciate.   By Lucas Haladki   NASHVILLE, TN— On looking over his Square receipts for the week, specialty coffee lover Matt Martinez was surprised to find he had been charged $1.75 for “2 xtra shots” at his favorite local shop instead of the regular $3.75 for…

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Cafe, Customer Service

Other Barista Knows My Order, Says Customer

A cash register screen shows a readout of the customer's change.

  This piece is dedicated to Velton Ross, our most excellent Patreon supporter without whom we couldn’t do this.    By Adam Heffelfinger   ANNAPOLIS, MD— The morning rush was in full swing at one local coffee shop this morning when housewife Julianne Akers reached the front of the queue. Akers, 44, received a cordial greeting from barista Rachael Ng, 27, who…

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Cafe, Coffee Events, Customer Service, Inspiring People

Inspiring Cafe Donates all X-mas Day Proceeds to Charity, Makes Workers Come In

A cappuccino with Christmas lights around it.

  KNOXVILLE, TN— This Christmas, one inspiring cafe set a shining example by donating all Christmas-day proceeds to the American Red Cross. We hit the scene to investigate and get a little taste of their true holiday spirit.   The cafe was all a-bustle with customers in from all over town to celebrate and donate. The air was laden with…

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Cafe, Customer Service

Cafe Regular Leaves Bad Review After Being ‘Tricked’ by Flavor Notes

A white mug of filter coffee on a wooden table.

  This piece is dedicated to Velton Ross, our excellent Patreon supporter whom we appreciate.   By Jack Crisfield   LONDON, UK— Coffee shop regular Robin Bellhouse left his favorite cafe a bad review on TripAdvisor yesterday after being recommended a single-origin filter coffee that was, according to Bellhouse, “deceptively advertised,” and “really a ripoff.”   “I have popped in every morning…

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Cafe, Customer Service

Coffee Too Expensive, Says Customer

A white cup of brown coffee on a white saucer with a silver spoon.

  SAN FRANCISCO, CA— This morning, local cafe customer Cathy Samuels stated that the drip coffee she was attempting to purchase was too expensive.   “Why should a cup of coffee cost 2.50?” Samuels told reporters. “It’s ridiculous. What am I, a millionaire?” Samuels, who works as a product manager for a popular software company, lives in San Francisco’s Mission…

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