Cafe, Coffee Events, Customer Service

Anti-Bias Training Teaches Baristas to Respect All Roast Levels

Students sit in a classroom, shown from the chest down, holding notebooks and pens.

OKLAHOMA CITY, OK— A local cafe chain is implementing a new anti-bias training program to teach baristas to respect coffees of all roast levels. While many are skeptical of the efficacy of anti-bias trainings, owner Helen Jones believes that it’s a necessary first step in eliminating bias not only in baristas, but in the wider community. “In third-wave coffee shops.…

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